Why does the specific ability of one person or team make such a difference?

It is the leader who creates the climate – 'what it's like to work here'. When leaders are able to inspire, guide, persuade – then you have people who love coming to work, who willingly give of their best.

Research has shown that the climate at work can account for a variation of 30% in business performance, while leadership strengths make up 50-70% of the factors affecting the creation of the climate.

Managers who are strong in leadership competencies frequently achieve 30-40% higher profitability than those whose leadership is uninspiring.